Privacy Policy

1. Our commitment

Keen Bros Driver Training ("Keen Bros", "we", "us", "our") respects your privacy. This policy explains how we collect, hold, use and disclose your personal information, and how you can access or correct it or make a complaint. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, as a Registered Training Organisation, the Standards for RTOs and the National VET Data Policy.

This policy applies to our website (keenbros.com.au), our enrolment and booking processes, and our training and assessment services.

2. What we collect

Depending on how you deal with us, we may collect:

• Contact details – your name, date of birth, address, phone number and email address.
• Identity and licensing details – driver's licence number, class and expiry date, and other identification required by the WA Department of Transport for licence training and assessment.
• Training information – your Unique Student Identifier (USI), previous qualifications, units of competency, training records, assessment results and course attendance.
• Health and safety information – information relevant to safely undertaking training, such as eyesight test results, reportable medical conditions and breath-analysis results taken before training or assessment.
• Statistical information – information required for national VET reporting, such as language, cultural background, disability, employment status and highest school level completed.
• Payment details – billing information and transaction records. Card details are processed by our payment provider and are not stored on our systems.
• Employer details – if your employer books or funds your training, the employer's name and contact person.
• Website data – how you use our site, including pages visited, device and browser type, approximate location and referring website (see section 8).

Some of this information is "sensitive information" under the Privacy Act. We only collect it where it is necessary to deliver training safely and to meet our legal and regulatory obligations, and we handle it with additional care.

3. How we collect it

We collect personal information directly from you when you:

• enquire about a course by phone, email or through our website forms;
• book, enrol in or attend a course;
• complete enrolment, assessment and feedback forms;
• pay for a course; or
• communicate with us in any other way.

We may also receive information about you from your employer or funding body, the WA Department of Transport, the Office of the Unique Student Identifier, or from publicly available sources where it is lawful to do so.

If you provide us with personal information about another person (for example, an emergency contact), please make sure that person is aware of this policy.

4. Why we collect it

We collect, hold and use your personal information to:

• respond to enquiries and manage bookings;
• deliver, assess and record your training and issue statements of attainment and qualifications;
• verify your identity and licence eligibility with the WA Department of Transport;
• meet our reporting obligations as an RTO, including AVETMISS reporting to the National Centre for Vocational Education Research (NCVER) and the Western Australian Training Accreditation Council;
• ensure the safety of you, our staff and other students during training;
• process payments and manage our accounts;
• send you information about your course and, with your consent, about other courses or services we offer;
• improve our website, courses and customer service; and
• comply with our legal obligations.

5. Who we share it with

We do not sell your personal information. We may disclose it to:

• Government and regulatory bodies – the WA Department of Transport, NCVER, the Department of Training and Workforce Development (WA), the Training Accreditation Council (WA), the Office of the Unique Student Identifier and other regulators where required for licensing, training records or audits;
• Your employer or funding body – where they have booked or paid for your training, limited to enrolment status, attendance and results;
• Service providers – businesses that help us run our operations, such as our student management system, IT and website hosting, email, payment processing and accounting services. These providers are only permitted to use your information to perform their services for us; and
• Professional advisers – such as lawyers, accountants and insurers, where necessary.

Information reported to NCVER may be used for statistical, research and survey purposes as described in the National VET Data Policy, and you may be contacted by NCVER or an approved agency to take part in a survey.

Some of our service providers store data on servers located outside Australia (for example, the United States or Europe). Where this occurs, we take reasonable steps to ensure the provider handles your information consistently with the APPs.

6. How we hold and protect it

We store personal information in secure electronic systems and, where necessary, in locked physical files at our Maddington premises. We protect it through password-controlled access, restricted staff access, secure hosting and regular backups.

We keep training records for the periods required by the Standards for RTOs and other applicable laws. When information is no longer required, we destroy or de-identify it securely.

No method of transmission over the internet is completely secure. If you are concerned about sending information online, you can contact us by phone or in person.

7. Marketing

We may send you information about courses, promotions or news from Keen Bros where you have provided your details and would reasonably expect to hear from us, or where you have opted in. Every marketing email includes an unsubscribe link, and you can opt out at any time by contacting us using the details below.

8. Website, cookies and analytics

Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it. We may use third-party analytics tools that collect anonymised or aggregated usage data, such as pages visited, time on site, device type and general location.

You can control or disable cookies through your browser settings. Doing so may affect some features of the site.

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below. We will respond within a reasonable time, usually within 30 days. We may need to verify your identity before releasing information, and in limited circumstances allowed by law we may refuse access, in which case we will tell you why.

10. Complaints

If you believe we have breached the Privacy Act or the APPs, please contact us in writing using the details below. We will acknowledge your complaint promptly, investigate it and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:

Office of the Australian Information CommissionerPhone 1300 363 992 · Website oaic.gov.au

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated shown at the top.

12. Contact us

Privacy OfficerKeen Bros. (WA) Pty Ltd trading as Keen Bros Driver Training27 Stebbing Road, Maddington WA 6109Phone (08) 9493 5151Email bookings@keenbros.com.au